Cross-border healthcare

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EU citizens have the right to access healthcare in any EU country and to be reimbursed for care abroad by their home country.

Directive 2011/24/EU on patients’ rights in cross-border healthcare sets out the conditions under which a patient may travel to another EU country to receive medical care and reimbursement. It covers healthcare costs, as well as the prescription and delivery of medications and medical devices.

Key elements

With health policies and systems increasingly interconnected, the Directive makes it easier to access:

  • Information on available healthcare in other European countries
  • Alternative healthcare options, and/or specialised treatment abroad.

The provisions strike the right balance between maintaining the sustainability of health systems, while protecting patients’ right to seek treatment outside their home country.

The Directive:

Monitoring the Directive

Cross-border Healthcare Expert Group

The Cross-border Healthcare Expert Group brings together healthcare representatives from all EU countries to assist the European Commission with the implementation of the Directive. It provides the Commission with advice and expertise, and national authorities with a forum to exchange their experiences of the Directive.

To know before you go

  • The terms and conditions which apply both to the healthcare you will receive, and any reimbursement to which you are entitled
  • Your rights in accessing healthcare in another EU country
  • The National Contact Point in your country
  • The quality and safety of the treatment
  • Complaints procedures in case something goes wrong